The framework of any industry is generally mass and vague and the travel industry has no exception. As a small boutique company, Oriental Escape provides many services and products as the company could but it never goes beyond the area of its expertise. Reputation is built in the hardest way so we do not risk doing what we are not certain. This brings the fact that we only hire the experts in their fields to serve our clients with major and minor details we have put in every single service.
As a tour operator and travel agency, one most outstanding representative of the company could be no one else but the tour guide. They are the company’s battlefront, the brand ambassador, and most importantly, the friends of our tourist clients. Our tour guides are then all licensed and registered by the Travel Authority of Thailand (TAT). They are providing clients with the most accurate information in good English or any preferable languages. They are service minded, knowledgeable and experienced, accustomed and aware of the differences in cultures and religions. He or she will be a symbol of the trustworthy of the company ours are willing to go for extra miles for that.
While travelling, the most concern aspect usually is the â€œsafeâ€ of the place and the journey. More specifically, people are worried about the road trip as it is the point that can create the fuzz the most. Unlike air, sea, or rail travelling, the road trip has a higher risk of reckless driving behaviours and the unfamiliarity of the route by the driver. Oriental Escape solves these problems by hiring only the experienced drivers who were tested and trained individually by the training department of the company. They meet the international standard as a driver. The standard operating procedure (SOP) to be conducted is to study the route to the lost and the risk of time wasting is not an option. To ensure their safety and driving manner, we also install GPS in every single vehicle which record can be checked when needed. The worry-free and happy trip is our prime mission.
Not only the front line that is willing to go beyond the line for our customer, our delegated back office staff and booking system also in place expedite to ease of communication with the clients. Language is the barrier in Thailand and we are all here to eliminate it. Clients and book for services in a swift manner via our website, no matter it is a programmed or customized trip. We have our travel consultant to answer the queries and customized trip during the office hours and a 24-hour hotline number for any more urgent matters. The customer can be assured that everything will go as planned in the trip as we all opt to make it happen for them.